Refund Policy
Because every Cup of Aloha dessert is made fresh to order with perishable ingredients, all sales are final once your order is prepared. That said, we want you to love every cup! Here's how we handle changes, cancellations, and the rare problem.
Missed Pickups
Orders not picked up during the scheduled window are held for 6 hours when possible, but because our desserts are perishable, unclaimed orders cannot be refunded or remade. If something comes up, message us before your window ends; we'll do our best to work something out.
Large/Event Orders
Orders of 48 cups or more require a $40 non-refundable deposit to reserve your date. The remaining balance is due 2 days before the event. Cancellations more than 2 days out forfeit only the deposit; cancellations within 24 hours are charged in full.
If Something Isn't Right
If there's a problem with your order or a quality issue, a wrong flavor, a missing item contact us within 24 hours of pickup (a photo helps!) and we'll make it right with a remake, credit, or refund. Your call.
